ILM Recognized Coaching and Mentoring Skills for Managers and Supervisors

Most managers know, regardless of their levels of experience, that people-performance issues are the greatest challenge of their job. The secret to success is the ability to multiply your effectiveness through others. This course is for professionals who are interested in advancing their supervisory and managerial capabilities by improving their coaching and mentoring skills. The course introduces the core skills and qualifications required to become a good coach or mentor. It also describes how the coaching and mentoring processes work well. PrerequisitesNone — open to managers at all levels

5 Days 2 Sessions Starting from USD 1,500 Available Online

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Course Methodology

In this course, participants will engage in extensive role-plays to develop their coaching and mentoring skills. Participants will also give mini presentations to the groups to demonstrate and share their understanding of the course material. Group activities will also be used to deal with challenging cases, and participants will receive feedback on their coaching and mentoring.

Course Objectives

By the end of the course, participants will be able to:

Differentiate between coaching, counseling, and mentoring, and explain key coaching concepts, types, and behavioral frameworks.
Demonstrate effective coaching styles and apply core coaching competencies, including active listening and information-gathering techniques.
Apply structured coaching processes to diagnose performance issues and conduct effective coaching sessions using appropriate strategies.
Utilize coaching models and formulate targeted questions to address different personality styles and enhance coaching effectiveness.
Explain the principles of mentoring and develop effective mentoring relationships within organizational contexts.

Target Audience

Managers and supervisors whose responsibilities require coaching and mentoring others with the aim of helping them achieve and exceed their performance targets.

Target Competencies

Coaching
Mentoring
Effective communication
Active listening
Powerful Questioning
Facilitating growth

Course Outline

Introduction and Definitions
- What is coaching?
- Types of coaching
- Coaching, counseling, mentoring – bridging gaps
- Formal and informal coaching
- Competencies and the personality iceberg
- Behavioral vs. performance indicators
Coaching Styles and Skills
- Characteristics of a good coach
- The eight ICF competencies
- 7 masterful coaching personality traits
- Myths and realities
- Gather information with EARS
- Listening more effectively
Coaching Sessions, Strategies, and Approaches
- Elements of a good coaching session
- Pre-coaching checklist
- Five steps to coaching
- Performance issues
- Diagnosing performance issues
- Coaching stages
Coaching Models, Questions for Different Personalities
- Coaching models
  - TGROW
  - Sure
- The coaching wheel
- Asking the right Coaching questions
- Coaching strategies for different behavioral styles (disc)
Mentoring
- What is mentoring?
- Corporate mentoring
- Characteristics of mentoring
- Why mentoring and whom to mentor?
- Benefits of mentoring
- Role and attributes of a mentor
- Mentoring relationships and life cycle

2026 Schedule & Fees

Course Fees Starting From

USD 1,500

Location & Date

Date	City	Language	Price	Action
21 Jun - 26 Jun, 2026	Online	English	USD 1,500	Book
21 Jun - 26 Jun, 2026	Online	Arabic	USD 1,500	Book

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